Shipping policy

Last updated: August 9, 2026

RockShelfIt fulfils orders from locations in Australia, the United States and China. Fulfilment origin is determined at SKU level according to the delivery destination, current inventory, package size and the available shipping service. We do not represent that every product ships locally.

1. Australian stock

Only products specifically labelled Australian Stock are confirmed as stocked at our Nunawading, Victoria location. Availability can change. If local stock becomes unavailable before dispatch, we will contact the customer with the available options before sending the affected item from another country.

2. Processing and delivery estimates

For products labelled Australian Stock and dispatched from our Nunawading, Victoria location, the estimated delivery time is 1–5 business days from dispatch. This timeframe applies to standard serviced postcodes. Remote areas, oversized shelving and freight deliveries may take longer or require a written postcode quote.

Processing time and carrier transit time are separate. The available shipping method, charge and delivery estimate are shown at checkout or confirmed in a written quote where the product requires manual freight pricing. If an estimate is not shown, contact us before ordering.

Delivery estimates are not guaranteed dates. Remote-area delivery, freight appointments, customs checks, carrier disruption, severe weather and public holidays may affect delivery.

3. Shipping destinations and postcode availability

Enter the complete delivery address at checkout to see available shipping options. Some oversized shelving, commercial racks and freight products are not available for every postcode and may require a manual quote.

4. Warehouse assignment and split shipments

Customers cannot select a fulfilment location. Items in the same order may ship from different locations, arrive on different dates and have separate tracking numbers. If we split an order because of our fulfilment decision, we will not add an extra shipping charge unless the customer requests a different service.

5. Shipping charges

Shipping charges are calculated at checkout or confirmed in writing for quoted freight. Charges may depend on postcode, weight, dimensions, fulfilment location, access conditions and the selected service. Free-shipping offers apply only where expressly stated and may exclude remote areas and freight products.

6. Duties, taxes and GST

Domestic Australian shipments do not normally require import duties on delivery. Cross-border orders may be subject to duties, import taxes and customs-clearance charges. The checkout or written quote will state the applicable treatment. Do not assume duties or taxes are included unless this is stated before the order is placed.

The currency and tax treatment applying to an order are shown at checkout. Where GST applies, the order summary or written trade quote will show the relevant total and tax treatment.

7. Tracking

When tracking is available, it is sent after dispatch. Tracking may take up to 48 hours to update after the carrier receives the shipment. Split shipments may generate more than one tracking number.